NCERT Solutions Class Ten Chapter 5 Economics
Chapter 5: Consumer Right
TEXTBOOK EXERCISE.NCERT Solutions Class Ten Chapter 5 Economics
7. Suppose, you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Ans. We should look for Agmark symbol before buying the food items because this mark is certified by the government and assures the quality of the product.
8. What legal measures were taken by the government to empower the consumers in India?
Ans. Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he has the right to get compensation depending upon the degree of damage. This is covered under COPRA. The government has also introduced RTI – Right to Information Act – to empower the consumers.
9. Mention some of the rights of consumers and write a few sentences on each.
Ans. Some of the rights of consumers are as follows:
(i) Right to choose: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive that service. Under this right, a consumer may also choose any one of the various brands of a product (say, a refrigerator) available in the market.
(ii) Right to seek redressal: Consumers have the right to seek redressal against unfair trade practices and exploitation.
(iii) Right to represent: The act has enabled us as consumers to have the right to represent in the consumer courts.
10. By what means can the consumers express their solidarity?
Ans. By way of Consumer Forums or Consumer Protection Councils, consumers can express their solidarity.
11. Critically examine the progress of the consumer movement in India.
Ans. Earlier there was no legal system available to consumers to protect them from exploitation in the marketplace. It was presumed that it was the responsibility of consumers to be careful while buying a commodity or service. It took many years for organisations in India and around the world to create awareness among people.
In India, the consumer movement as a “social force” originated due to the necessity of protecting and promoting the interest of consumers against unethical and unfair trade practices. Hoarding, black marketing, etc., gave birth to the consumer movement in an organised form in the 1960s. Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into the malpractices. A major step taken in 1986 by the Indian Government was the enactment of the Consumer Protection Act 1986, popularly known as COPRA. According to this Act, any businessman resorting to unfair means shall be taken to task by the different courts set up at the district, state and national levels. As a result, the consumers could be compensated for the loss they incurred by buying defective goods or getting poor services.
Match the following :
Ans. (i) (e) (ii) (c) (iii) (a) (iv) (b) (v) (f) (vi) (d)
13. Say True or False.
(i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which have exclusive courts for consumer redressal.
(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv) It is worthwhile to move the consumer courts only if the damages incurred are of high value.
(v) Hallmark is the certification maintained for standardisation of jewellery.
(vi) The consumer redressal process is very simple and quick.
(vii) A consumer has the right to get compensation depending on the degree of the damage.
Ans. (i) False (ii) True (iii) True (iv) False (v) True (vi) True (vii) True